Registration in the National Health System
The Indonesian National Social Health Insurance (JKN: Jaminan Kesehatan Nasional) is implemented by the BPJS (Badan Penyelenggara Jaminan Sosial). The JKN benefits are based on managed care and provide unlimited benefits for those who follow the required procedure using primary health facility, mostly at primary public health centres.
The new health insurance is being implemented nationwide and also applies to all foreigners residing in Indonesia for more than 6 months. Those who can benefit from this program include domestic staff employed by expatriates in Indonesia, as well as the employees at the companies where they work.
March 2017 Update: Manpower Minister Dhakiri has stated that, based on Manpower Law No.40/2004 and Law No.24/2011, "All foreigners working in Indonesia for more than six months must become a member of the social security programs run by the BPJS". As of March 2017, BPJS Ketenagakerjaan had 170 million participants, both Indonesian and foreign.
Expats follow the same procedure as Indonesians to apply for the government health insurance.
BPJS Ketenagakerjaan is the insurance that covers employees' hospital costs for accidents which occur during working hours. it also includes a pension/saving scheme.
BPJS Kesehatan covers healthcare for residents, but will not cover the costs work-related accidents.
Indonesian Workers in Informal Sectors
While formal workers will be enrolled in the JKN by their employers, people working in the informal sector should register themselves. Therefore, you will want to make sure that your domestic staff (drivers, maid, etc.), who are considered as working in the informal sector, enroll themselves with the JKN to ensure that they will benefit from the basic health coverage for outpatients and hospitalization for themselves and their family members.
Registration/Enrollment procedure is as follows:
1. Your staff should first open a bank account in one of the banks designated by the Indonesian government: Bank Mandiri, BRI or BNI. A difficulty may arise for your staff if the address mentioned in their KTP (Indonesian national identity card) is in their village of origin, because they should open their bank account at the closest branch to that address. In that case, your staff should wait her/his next holiday when they are going back home to process the opening of the bank accout in their villaget. Or if the KTP is their home village, rather than Jakarta, a letter of domicile signed by the RT in Jakarta is sufficient. Then, they will not have to go back to their village.
2. Once the bank account is opened, your Indonesian staff members should register at the closest BPJS Office (Just Google "kantor BPJS" and the name of your city to find your local office) and should prepare the following documents:
a. Completed registration form
b. Copy of KTP (Indonesian National ID card)
c. Copy of Kartu Keluarga (KK- family card)
d. 2 Photos: 3 x 4 cm for each member of the family
e. May also be asked for your NPWP.
In the early months of implementation of the new regulations, we received reports that people were told that everyone on the Kartu Keluarga must sign up for the health insurance at the same time. So, it will help considerably if the Kartu Keluarga is up to date, with deceased family members removed, and married children possessing their own individual cards, before you take the step of registering the remaining family members.
Alternately, you can register online at www.bpjs-kesehatan.go.id, avoiding the long wait at the BPJS office. Sone advise doing this late at night, when the servers aren't overloaded.
3. The BPJS member can register him/herself and the members of his/her family: spouse and up to 3 children. On the day of the registration they should pay their first monthly contribution by choosing the level of contribution corresponding to the class they will get in case of hospitalization:
First class: Rp 80,000 / member
Second class: Rp 51,000 / member
Third Class: Rp 25,500 / member
*Note: new prices effective April 1, 2016 - PP No. 19 Tahun 2016
Once you choose a category, it is not possible to change it easily. Once you are registered, you will have to pay the contribution each month through the bank.
Please note that the registration procedure will require the whole day if you do it in person, however it is also possible to register online rather than queuing to get a ticket number at the BPJS office. BPJS Hotline - 0812-8415124 - call to find out where to register in person.
Note: BPJS insurance can be issued for all members of the family that are on the Karta Keluarga. Other (expat) members will be able to register with their ITAS/ITAP.
Relevant information - all in Bahasa Indonesia:
Last updated March 21, 2018