In Bahasa Indonesia
Unfortunately, burglaries, scams and other crimes have been increasing
in Jakarta over the last few years. One recent scam, for example, involved
a team of three to five foreigners who talked their way into the houses
and apartments of other foreigners in Jakarta and stole cash, jewelry,
credit cards, etc. Sometimes these scam artists pretend to be friends,
couriers, investigators, salesmen, police officials and/or other government
In many instances, these thefts and other crimes have occurred partly
as a result of domestic staff who, in an effort to be polite and helpful,
have provided important information regarding occupants of the home and/or
access to the premises. The only fault of the domestic staff in such cases
is that they have been too trusting.
Especially when our family is away from home, you (the domestic staff)
are the first line of defense against intruders entering our home.
Such intruders are a threat the personal safety of every member of
the household, including all of our family members and domestic staff.
Usually, such intrusions can be prevented by being alert to the situation
and following basic principles and procedures designed to safeguard the
persons and the property of the household.
The basic rule, of course, is to be wary of strangers and to exercise
caution and common sense in all situations. To make this general principle
more meaningful, set out below are a number of basic rules and procedures
that should be followed at all times.
General Security Measures
- Keep the outer gate locked at all times.
- Keep all doors and windows of the house locked at all times, unless
a household member is in the adjacent outside area.
- Never leave the premises unoccupied. Someone, either a member of the
family or the domestic staff must always remain on the premises. If possible,
a male member of the household should always be present.
- At dusk (approximately 6:00 p.m.) turn on the appropriate outside lights
around the home and in the garden.
- If no family member is at home, in the evening turn on one or two lights
to suggest that someone is inside.
- Do not open the gate for unauthorized persons under any circumstances.
This includes individuals claiming to be friends, or relatives of the family.
Even if they have visited us before, they may not enter the premises if
we are not home.
- This also includes people claiming to be government or police officials
of any types, even if they provide identification. In almost all cases,
police or government officials are required to make an appointment in advance
before entering the premises.
- Never allow any person, whether known or unknown to you, to enter the
home in our absence, unless we have previously notified you that that person
will be visiting that day in our absence. If you are not sure, telephone
one of the family members.
- Never provide any personal information about yourself or our family
to any visitor, whether known or unknown. For example, never tell anyone:
- Our names or your names
- How many people live here
- Where we have gone (if not at home)
- When we will return
- Our nationality
- How many children we have
- Where we work
- Our telephone number
- Or any other personal information
- Should any suspicious visitors come to the gate, especially those asking
personal questions, you should report the details of the incident to us
as soon as possible.
- If someone calls and we are not at home, write a report on the form
provided, including the date and time of call, name of caller, phone number
and any message.
- Never provide any personal information regarding yourself or ourselves
to the caller (except our family members). If an unknown caller asks “siapa
ini” do not answer. Ask the person they are trying to reach and/or the
number they are calling, but do not tell them your name, our name or our
- The details of all calls should be written down, even if there is “no
- Do not tell the caller (except our family member):
- Whether we are at home
- The address of our house
- The phone number they have just called
- Our handphone or office telephone numbers
- Any of the other personal details mentioned in Section 2(d) above
- In case of fire, notify us immediately regardless of the time of day,
where we are or location of the fire.
- If the fire appears to be electrical, do not try to extinguish it with
water. Use the fire extinguisher, dirt or other non-flammable materials
to cut off the oxygen supply.
- If the fire seems to be uncontrollable, immediately call the fire department.
- In case of all other emergencies, such as floods, electrical blackouts,
plumbing problems, or roof leaks notify us immediately. If we are not home,
call us either at the office or by handphone.
Other Rules and Regulations
- We do not mind if your immediate relatives (parents, brothers and sisters)
visit you occasionally. Friends and more distant relatives, however, are
not permitted to visit without our prior express permission. Under no circumstances
may any guest of yours enter the house (including the kitchen) for any
- Next to the telephone in the kitchen are important contact numbers for
ourselves as well as the fire department, the police department and others.
If you have any uncertainty regarding any incident, especially visitors
attempting to gain access, you must call one of us before permitting the
person through the gate.
- When one of us arrives home, whether by car or on foot, immediately
come to open the gate.
- In general, do not provide information to anyone, whether in the marketplace,
on the street or elsewhere, regarding where you live, your phone number
or any details regarding ourselves or our family.
Our thanks to Eugene Flynn of Lexindo
Consulting for sharing these rules with us!
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