Residential Guards, Security Officers and Watchmen
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There are several designations for people who can be hired to provide security and guard your home or office: jaga, Hansip and Satpam.
Probably the most common type of guard, is the jaga, which literally means watchman. These men can be hired either as day jaga or night jaga, with 12-hour shifts. Some families may choose only to have a jaga in the evening, while others may choose to have a watchman during the day as well.
The basic duty of a jaga is to watch your house. This includes ensuring the safety of the house, the residents and household contents. They also open the gate for your car when you leave and arrive and greet people coming to your gate. Various people may come to your gate, trying to sell you something or requesting a donation, legitimate or otherwise. Your jaga should screen these solicitors and, following your policy, either turn them away or make you aware of their presence.
To maintain security, your jaga should NEVER allow entrance beyond the locked gate to anyone without your specific permission. It is much easier to turn away solicitors if they have not gained entrance into your yard. A polite terima kasih (thank you) a smile and a nod of the head should be sufficient to turn people away. In the event that they should become pushy, your jaga should handle the situation.
The day jaga can be given yard or swimming pool maintenance duties in addition to watching the house. He can be asked to mow the lawn, tend to the plants, water the yard, sweep the street areas in front of your house and other routine maintenance tasks.
While you may think that the night jaga stays awake and protects the house all night, most families soon learn that a walk in the wee hours will find their night jaga sound asleep on the front patio. This may not bother you, as long as he will awaken in case of trouble. Many night jaga actually have day jobs too and have no intention of staying up all night. In order to help the jaga stay awake, some families put a small television set in their garage or other appropriate location, so that the jaga can be entertained and stay awake, at least until the programming ends around midnight.
You will also need to be sure that your jaga, day or night, has access to the servants. bathroom, as well as something to drink.
While jaga do not usually wear uniforms, you may want to give used or inexpensive clothing to your jaga to wear while he's working, if you feel his attire isn't suitable.
Hansip / Linmas
The term Hansip comes from the term Pertahanan Sipil, which means community security (civil as opposed to military). A more recent term is LinMas which stands for perlindungan masyarakat - community protection. These men are hired by the housing complex in which you live. Their salaries are paid through the monthly fees you pay to your RT (neighborhood head) for sewer, cleanliness and security. They have very minimal training and their primary functions are to patrol the neighborhood regularly to check for problems and to screen people coming in through the main gates to the complex, especially in the late evening. In the case of a robbery or serious incident, the Hansip can contact the police for you.
If you are having a large party and anticipate some traffic congestion due to your guests' cars, you can 'hire' your neighborhood Hansip for the evening to assist in traffic control as well as watch your guests' cars. Your RT probably has a set fee, or can recommend a fee for their evening's service. It would be a good gesture as well to ensure that these men receive drinks or food from the party. If you're having western food, have your cook make something for them or just purchase something from a local warung (food stall).
The term Satpam refers to the men who usually wear the more official looking white uniforms. The term Satpam is for Satuan Petugas Keamanan, roughly translated as Association of Security Officers. Satpam differ from jaga and Hansip in that they have had some significant training in guard duties. These training programs are run by foundations connected to one of the Indonesian military forces. Satpam are licensed by the local government. While the white uniform is most common, Satpam also where navy blue, khaki green or brown shirts, depending on the licensing organization.
In theory, a Satpam is best equipped to guard your family in a dangerous situation. In reality, you would probably never need those services. His role is primarily to ensure your safety, open the gate and screen visitors. You could probably not expect your Satpam to assist with the yard or pool work.
If you want to hire a Satpam, ask a friend or neighbor's Satpam what agency he was hired through. You could also ask the formalities or administration staff in your sponsoring company to help you locate a Satpam for your residence.
Hiring a Satpam is primarily done by wealthy Indonesians and expatriates. Be advised, however, that most neighborhoods and circumstances do not require Satpam to ensure the safety of the residents. Most middle class Indonesians do not even hire jaga.
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